Discription of the service
Posti Ltd (business ID: 0109357-9) P.O. Box 1, 00011 POSTI Street address: Postintaival 7A, Helsinki Tel. +358 100 5577 (lnc/mpc) www.posti.fi
With the digital declaration service, you can clear small commercial items worth less than EUR 150 through customs. You can use the service if your item is arriving in mainland Finland and you are an OmaPosti user. You can authorize Posti Ltd to submit a customs declaration to Finnish Customs on your behalf when your item arrives in Finland. To do this, you need to give Posti the required information about the item’s contents and your payment card details. You can make the payment using the debit or credit cards stated in the service. Once the item arrives in Finland, we will clear the item through customs for you. The item can be delivered to you after Finnish Customs has released the item and you have paid the required charges to Posti. Use of the service requires transferring your personal data to Finnish Customs.
The service fee for digital customs clearance is EUR 0.90 (VAT 0%) per item + the tax set by Finnish Customs. The fee covers the handling of the arriving item when the item is being routed to Posti’s warehouse to wait for customs clearance. We reserve the right to send the recipient a printed invoice in exceptional cases. We will automatic add the EUR 0.90 service fee to the transport and handling costs in the service. We will deduct the charges determined by Finnish Customs and the digital declaration service fee from your payment card when Finnish Customs has confirmed the amount of VAT to be paid and made a decision about the item. The service fee will not be refunded even if you decide to return the item. The digital declaration service fee and the charges determined by Finnish Customs must be paid for us to be able to deliver the item. We will return unpaid or unclaimed items to the sender. As of July 1, 2021: We will charge the fees determined by Finnish Customs as well as the customs clearance service fee in connection with the authorization. You will receive the receipt in OmaPosti once the payment has gone through. You will receive the release decision in OmaPosti once a decision has been made by Finnish Customs.
Release of the item
The item will be released for delivery only after the customs duties and taxes confirmed by Finnish Customs and the digital declaration service fee have been successfully paid to Posti. We will return unpaid or unclaimed items to the sender. If you refuse to receive the item, we will return it to the sender immediately without a storage period. As of July 1, 2021: The item will be released once Finnish Customs have notified Posti of the release decision. You will receive the release decision in OmaPosti.
Delivery of the customs clearance decision
You will be able to view the customs clearance decision in OmaPosti after the decision has been made and the payment has been made successfully. Please remember to archive all documents related to importing items. As of July 1, 2021: You will receive the receipt in OmaPosti once the payment has gone through. You will receive the release decision in OmaPosti once the item has been released by Finnish Customs.
If you have bought the digital declaration service for an item arriving from abroad, but the item is delivered directly to you, please clear the item through customs yourself in accordance with Finnish Customs’ instructions.
If you decide to return the item, you have the right to apply for a refund of the customs duties and taxes you paid to Finnish Customs. Posti’s digital declaration service fee does not cover applying for a refund, so you will need to apply for it yourself. You can notify us separately to ask us to make a refund application, for which we will charge a service fee in accordance with our price list/delivery terms.
Right of cancellation
You have the right to cancel this agreement within 14 days without providing a reason. The cancellation time limit ends 14 days after the agreement has been signed. Please note that the assignment may be completed in less than 14 days. There is no right of cancellation once the item has arrived in Finland and the assignment has started. If you want to cancel an assignment, please let us know at: firstname.lastname@example.org. Write “Cancellation” in the subject field. Add the Item ID linked to the cancellation as well as the name of the person handling the customs clearance.