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We are updating our business customer service from February 1, 2021

We are updating our customer service, and from the beginning of February, Posti’s various lines of business will have their own specialised customer service teams. Our goal is to centralize competence, speed up customer service and improve the customer experience.

As a result of the change, new customer service phone numbers will be opened for Freight Services customers. By calling these numbers, you can talk to Freight’s own customer service teams about matters related to Freight Services. Other customer service phone numbers and service channels will stay as they are. Our phone menu will also be updated as part of the change.

From February 1, 2021, you can contact our business customer service as follows:

  • Matters related to parcels, letters, publications and marketing: +358 (0)200 77000

  • Matters related to freight: +358 (0)100 3311

  • Online retailers: +358 (0)20 452 0203

As always, we will help you with the following matters:

  • ordering and matters related to contracts

  • advice on services

  • item tracking and inquiries

  • invoicing matters

  • advice on self-service channels