Customer service for private customers changing as of February 1, 2021
We are updating our customer service. From the start of February, we will have specialized customer service teams. Our goal is to provide our customers with faster and smoother service. At the same time, we will launch new service numbers with rates based on your subscription agreement (local network charge/mobile network charge only). Thanks to your customer feedback, our service numbers are no longer subject to an additional fee. We are also simultaneously updating the phone menu. Selecting the right number gives you access to the correct team’s expertise: • Parcels and OmaPosti: +358 (0)100 5577 (local network charge/mobile network charge) • Letters and publications: +358 (0)100 5445 (local network charge/mobile network charge) Other customer service numbers and channels will remain as they are: • Switch: +358 (0)20 4511 • Parcel Point support: +358 (0)100 85933 (private customer support at the lockers) You can access all of our services 24/7 via OmaPosti. Download the free OmaPosti app from an application store (e.g. App Store or Google Play Store). Let’s stay in touch!