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Changes in parcel and freight services for businesses

In 2021, COVID-19 is still affecting Finland and the transport sector while parcel volumes have grown at a record rate. Under these exceptional circumstances, we have continued to actively develop our services and customer experience: our service network is now wider than ever, and we are still developing it on the basis of regional needs. Our ambitious, science-based climate targets cover both our own emissions and the emissions of our value chain. For example, we already transport more than 10 million parcels a year completely fossil-free using renewable fuels. Due to rising costs, we will adjust the prices and terms of our services from November 2021 and January 2022.

Price changes in parcel services from November 1, 2021

The contract prices of domestic and international parcel services, additional and installation services as well as pickup and delivery services will go up by 2.9% from November 1, 2021. This does not include the contract prices of Express parcels, which will increase by 0.9%. The price change does not apply to Posti Parcel Baltic.

Price changes in parcel services from January 1, 2022

The parcel services fuel surcharge will be added to the prices of Posti’s courier services. A delivery zone surcharge will be added to Express parcels in accordance with the parcel’s destination postal code: EUR 0.5/item for zone 1 and EUR 1/item for zone 2. The delivery zones for Express parcel postal codes are the same as for Express Freight. See the delivery zones here.

Size changes in parcel services from January 15, 2022

In order to ensure that our deliveries are as high-quality, quick and safe as possible, we are changing the maximum dimensions and weights of our parcel products. With these changes, we are able to improve the safety of our customers and employees, increase our delivery accuracy and ensure that big and heavy items are delivered within the agreed time frame. The biggest items are also easier to receive at the delivery address than at a pickup point. Sizes for Postal Parcel, Express Parcel, Home Parcel and Customer Return: · Maximum dimensions 100 x 60 x 60 cm · The maximum total for the longest side of the parcel and the circumference is 300 cm. · Maximum weight 25 kg The size of a Postal Parcel, Home Parcel and Customer Return can be increased with the Oversized additional service: · Maximum length of the longest side 200 cm · The maximum total for the longest side of the parcel and the circumference is 300 cm. · Maximum weight 25 kg The size of an Express Parcel can be increased with the Oversized additional service: · Maximum length of the longest side 200 cm · The maximum total for the longest side of the parcel and the circumference is 300 cm. · Maximum weight 35 kg

Changes in international parcels from January 15, 2022

Posti Parcel Baltic • Delivered to a Parcel Locker • Maximum dimensions 59 x 60 x 36 cm • Maximum weight 35 kg The size of a Posti Parcel Baltic can be increased with the Oversized additional service: • With the Oversized additional service, the parcel will be delivered to the recipient’s address. • Maximum length of the longest side 200 cm • The maximum total for the longest side of the parcel and the circumference is 360 cm. • Maximum weight 35 kg New additional services: • LQ Process Permit for the following services: Posti Parcel Baltic, Express Business Day (EBD) to Latvia, Lithuania, Estonia and Sweden

Changes in Freight Services from November 1, 2021

The prices of Freight, Express Freight, Home Delivery, freight contract services and regional contract transport will go up by 5.7%. Changes will be made to the product terms of Freight Services as well as the prices and terms of additional services. In addition, the terms of additional services for Freight Services and Domestic Goods Transport are separated into separate annexes.

Freight fuel surcharge to be updated

A year ago, we combined the fuel surcharges of two freight services, Freight and Express Freight. We now continue to modernize our services by updating the fuel surcharge for our freight services. Sharp increases in the price of fuel and the transition to alternative fuels have led to a situation where the current fuel surcharge is out of date. We do not expect fuel prices to fall significantly. With this change, we are preparing to take into account the use of various biofuels and electricity as well as future changes in our fleet. From November 1, 2021, 20 percentage points of the current fuel surcharge will be added to the basic prices of Freight and Express Freight. The new fuel surcharge will be determined so that the total price, which includes the fuel surcharge, will remain the same at the time of the change. The amount of the fuel surcharge will be reviewed monthly. The new fuel surcharge, which will take effect on November 1, 2021, will be announced in late October 2021. An example of the total price, including the fuel surcharge, of freight services in September 2021 Current fuel surcharge The price of freight for the customer EUR 200 + fuel surcharge 27.12% Total: EUR 200 + EUR 54.2 = EUR 254.2 New fuel surcharge The price of freight for the customer EUR 240 + new fuel surcharge 5.93% Total: EUR 240 + EUR 14.2 = EUR 254.2

Changes in additional services for freight

We have adjusted the pricing and product terms of additional services for freight. Read more about the changes in the updated price list and product terms for additional services. Updated price list for Express-freight additional services will be published on our website no later than December 1, 2021. The Delivery to Specific Location service for freight to be divided into two additional services Carry in Carrying packages with a chargeable weight of no more than 35 kg to a specific location, such as a floor or office. It must be possible for only one person to handle the shipment. The shipment may not contain more than 10 packages. Delivery to Specific Location Transferring a shipment that is packed on a transport unit to an agreed location that can be accessed directly with a pallet jack or rolltainer. If the agreed location cannot be directly accessed with a pallet jack or rolltainer, the shipment will not be carried further. It must be possible for only one person to handle the shipment. More information: Updated contract and product terms for corporate customers Updated product terms and additional terms for Domestic Goods Transport will be published on our website no later than December 1, 2021. In the future, the additional services for freight and Domestic Goods Transport will be separated into separate annexes. Do you need help with parcels? Contact us at +358 (0)200 77000 or via our chat service, open Mon–Fri from 8 a.m. to 6 p.m., Sat from 9 a.m. to 4 p.m. Do you need help with freight? Contact us at +358 (0)100 3311 or via our chat service, open Mon–Fri from 8 a.m. to 4 p.m.

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