Frequently asked questions about the coronavirus

Frequently asked questions about the coronavirus

The coronavirus pandemic has significantly reduced the volumes of letters and advertisements. Because of this, we have made exceptional arrangements, which means that postal items to be delivered on Fridays will mostly be delivered already on Thursdays. For some items, the delivery day may be moved to Monday. For the time being, the exceptional arrangement will continue until the end of October.

Coronavirus has also raised a lot of questions and affected the transport of people and goods around the world. This page includes a summary of the frequently asked questions that we have received. Please read them before calling our customer service, which is currently experiencing a high call volume.

You can find dedicated answers for consumer customers and corporate customers below.

Questions and answers

Answers for consumer customers

Answers for corporate customers