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Frequently asked questions about the coronavirus
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Our customer service is busy due to increased parcel volume. Please check the answers to the most frequently asked questions here.

Frequently asked questions about the coronavirus

The coronavirus pandemic has significantly reduced the volumes of letters and advertisements. Because of this, we have made special arrangements for the summer, which means that postal items to be delivered on Fridays will mostly be delivered already on Thursdays. For some items, the delivery day may be moved to Monday.

Coronavirus has also raised a lot of questions and affected the transport of people and goods around the world. This page includes a summary of the frequently asked questions that we have received. Please read them before calling our customer service, which is currently experiencing a high call volume.

You can find dedicated answers for consumer customers and corporate customers below.

Questions and answers










Answers for consumer customers











Answers for corporate customers