You can find dedicated answers for consumer customers and corporate customers below.
Questions and answers
I received a message about a parcel being delivered to me, but I haven’t ordered anything. Is it a scam?
Will Posti operate normally in Finland?
Will items be delivered abroad normally?
Will shipped items be delivered normally to other countries?
Why did the international Christmas mail I sent not arrive in time for Christmas?
I noticed that Posti has started to return international parcels to their senders. How do I know whether this concerns my parcel?
Will Posti deliver items to people’s homes as is done normally?
What is Posti’s contingency plan?
Where can I find up-to-date information about the exceptional opening hours or closures of Posti’s outlets or parcel lockers?
Answers for consumer customers
My Home Parcel was not delivered by the promised delivery date. When can I expect it?
Why was my item delivered to a different pickup point than my preferred pickup point? Can it be transferred closer to me?
Are parcel lockers safe to use?
If I am unable to pick up my item due to a quarantine or sickness, will it be transferred to another pickup location free of charge?
If I pick up an item from Posti, do I need to sign for it? I would like to avoid the risk of contagion?
When picking up an item from Posti, do I need to hand my phone or ID to the salesperson?
Is compensation for damages paid for items delayed or lost during the pandemic?
Can I send hand sanitizer in a parcel?
Answers for corporate customers
How can I best help my own consumer customers who are experiencing movement restrictions due to a quarantine or some other reason?
Is the customer service able to process home delivery requests by phone or via an online form?
How do the installation services work?
Can I suspend my pickup and delivery service for a specific period of time due to the coronavirus?
What measures are you taking to ensure the delivery of the item to the recipient?
How have the home service personnel been instructed to take the exceptional situation into account?
Our company is forced to close because of the coronavirus. Where will you deliver items?
Can I pick up a parcel addressed to a company from a service point?
How and where can I change my company’s address?
Can I send cash on delivery Freight or Express Freight during the state of emergency?
In Posti’s opinion, by how much will the volume of freight be reduced due to the state of emergency?
What effects will the changes in Posti’s Freight Services have on freight customers’ operations?
As a freight customer, how can I take the exceptional situation into account?
Where can freight customers find information about changes to operating methods?