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Frequently asked questions about the coronavirus

Frequently asked questions about the coronavirus

Coronavirus has also raised a lot of questions and affected the transport of people and goods around the world. This page includes a summary of the frequently asked questions that we have received. Please read them before calling our customer service, which is currently experiencing a high call volume.

You can find dedicated answers for consumer customers and corporate customers below.

Questions and answers









Answers for consumer customers









Answers for corporate customers