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Customer service for private customers

Customer service for private customers

Service numbers

Item tracking, ordering and guidance 0600 94320 (1,84 €/answered call + local network charge/mobile call charge)

  • Item tracking telephone and chat Mon-Sat 8-18

  • Home delivery for consumers Mon-Sat 8-18

  • Ordering Nearby mailbox Mon-Fri 8-16

  • Ordering postage stamps Mon-Fri 8-16

  • Guidance for parcel and letter services Mon-Fri 8-16

Claims, invoicing and contract issues

+358 (0)100 85160 (local network charge/mobile call charge).

  • Claims, invoicing and contract issues Mon-Fri 8-16

  • Invoices other than those from Posti paid in OmaPosti Mon–Fri 8-16

Postis service points

Our approximately 1,400 service points offer consumers and business customers services for sending and receiving mail and using our other services. Our Posti outlets focus on serving you and our other customers on location, so you cannot call them.

See service points and opening hours

Other contact information

See contact information

Company ID

Y-ID 1531864-4, VATreg., VAT-idFI15318644

Posti Group Corporation is registered in the trade register and its operations are subject to VAT.

Recording calls and messages

When required by a business or service event, Posti Group Corporation saves calls and messages in order to ensure their content. The recordings are used to ensure the rights and legal protection of the customer and Posti Group Corporation. The recordings can also be used in in-house personnel training in order to develop customer service and improve quality. The recordings will not be used for other purposes or disclosed to parties outside Posti Group Corporation unless required by law.