OmaPosti Pro user instructions
The OmaPosti Pro service enables you to create parcel and freight shipments, print out address labels and track your items. You can view reports on shipments, their quality, and invoicing. You can use chat to contact our customer service. Administrators can manage your company’s access rights for OmaPosti Pro and other Posti’s electronic services.
The service is under constant development and a significant number of new products, services and features will also be added in the future.
First, ask the administrator of Posti’s services in your company to activate your access rights to Pro. If you are the administrator, you must activate the rights for yourself as well.
You can find the instructions for administrators at the end of this document.
Once the rights are in order, you can log in here using your Posti credentials.
Select “Send” on the left-hand side. At the moment you can send parcels to Finland and the EU and freight to Finland. You can also use the most common additional services.
If you are using Favorite shipments, you can choose one from the listing at the top. In Favorite shipments, all the necessary information in is pre-stored for recurring shipments. You can read more about your favorite shipments in a separate section below.
Enter the sender’s details
select the sender using the drop-down menu in your address book or
manually enter a new sender’s address (you can save the new sender in your address book)
Select either a private person or a business as the recipient.
Enter the recipient’s details
select a recipient from your address book by entering a name in the ‘Recipient’s name’ field or
manually enter a new recipient’s address (you can save the new recipient in your address book)
You can find more information on the use of the address book later in these instructions.
Select the size category of your item. Underneath, you can see the delivery methods and products available for the size.
Select a delivery method.
If you select a Posti pickup point, you have the option to select a specific pickup point as the delivery address under “Select a Posti pickup point”. Search for pickup points using the name of a city or a postal code.
If necessary, you can select “Additional services” and add “Additional information”.
From the “Invoicing” drop-down menu, select the logistics contract number invoiced for the item.
If you are sending freight, you will see a price estimate. The estimate is based on customer number and the information provided in the order and it is calculated on the basis of the normal weighting criteria.
Click “Print the address label” to go to the next page to print out an address label for your item. If you are sending freight, we will ask you to confirm the order details first.
If you use the Helposti code, an additional service for an additional fee, printing the address card is not needed.
Click “Print the address label” to print out the label. You can see the Item ID and estimated delivery time on the page.
If you frequently send shipments with the same information, saving your favorite shipments speeds up your work and reduces the chances of errors. Favorites already contain all the information needed for the shipment – sender, recipient, parcel product, additional services, etc. You can select it from the list right at the beginning of the Sending page. The information is filled in automatically, and you can continue directly to print labels.
Creating a favorite shipment
The shipment can be saved as a favorite from the print page. All information given for the shipment is stored in your favorite, except for one-time information, such as the desired pickup date.
Using a favorite shipment
When you start making a new shipment, you can choose a favorite from the list at the beginning of the page. Each user only sees those favorites whose contract numbers they have access to.
After you select a favorite, all information is automatically imported into the shipment form and you can continue straight to printing.
All favorites are conveniently displayed in a separate view, where they can be deleted or used for creating a new shipment. Favorites are filtered to appear by the user's contract numbers.
With the Helposti code, you can send Express parcels, Postal parcels, or Home parcels without printing an address label. The Helposti code is available for companies for a fee of 1,50 €/piece. To use the code, select it in the Additional Services section.
On the next page, you will get the Helposti code for your parcel.
Write the code and sender information over the package and take the package to Posti's service point.
You can find the address book under the “Send” button. It enables you to store, edit and delete recipients and senders. Here, you can find the sender and recipient information stored while sending. You can import your Smartship address book to OmaPosti with the “Import contact details” button.
Select “Tracking” on the left-hand side.
At the top of the page, you can find and filter items. Enter a search word in the search field and select “Search” or click the magnifying glass icon. You can use any word or part of a word used in the item for the search.
A tracking window for already created items opens at the center of the page. You can select the display order and filter items by their status. By default, the items are displayed from the newest to the oldest based on the creation date. You can view potential other sorting criteria in the Sort menu.
Select “Reports” on the left-hand side.
Shipments On the “Shipments” tab, you can view the number of items, the distribution of pickup points and the geographical breakdown of items for the selected period. You can only select your preferred products for the “Shipments” graph. Click a graph to view the information as a table.
Quality
On the “Quality” tab you can track parcel delivery times in different stages (Postal parcel and Small parcel) and parcel handling times (Postal parcel), deviations in parcel deliveries (Postal parcel), and feedback from your customers (Postal parcel, Small parcel, Home parcel and Express parcel).
Invoices
Equally, the “Invoices” tab enables you to view invoices for the selected period. Click a graph to view detailed invoice information:
The business account is displayed to the main users. Here you can see the company's contact information, billing addresses and the services on your contract. If needed, you can make changes to your billing addresses.
Editing billing addresses
Press "^" to display the logistics service contracts and customer returns linked to the billing address.
The “Edit” button opens a new window to edit the billing address. You can change the billing address or change the invoice type. The billing address change takes effect on the next upcoming invoice.
Select “Customer service” on the left-hand side. Feel free to use our service forms or customer service chat.
If you have any feedback or questions regarding OmaPosti Pro, you can contact us at omapostipro@posti.com.
In order for your company to activate OmaPosti Pro, the Posti service administrator must activate the users’ access rights under “User management”. Do this:
Select ”User management” from the left-hand menu.
Select the person you want to assign access rights to the Pro service.
Select “Edit”.
Activate the access rights you want to give to the user in “OmaPosti Pro”.
User management also enables you to add new users and delete users, if necessary.
If you need further assistance, you can get in touch with OmaPosti Pro using the “Customer service” link.