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Our customer service is busy due to increased parcel volume. Please check the answers to the most frequently asked questions here.

Logging in to Posti’s electronic services will change

After the renewal to be carried out during 2020, Posti’s customers can log in to all of Posti’s electronic services with a single user ID. This will make the use of Posti’s services more straightforward. Posti’s business customers will be informed of the progress of the renewal via email.

Previously, the use of Posti’s electronic services required service-specific user IDs. After the renewal to be carried out during 2020, the users of Posti’s services will need only one user ID. The same personal user ID can be used in both consumer and business services. Furthermore, the same ID can be used when handling matters for several companies or organizations. The change that concerns business users will take place in 2020. All business users and company administrators will be informed of the change via email well in advance. In consumer services, the use of the new ID type had already begun when the OmaPosti service was launched.

Smooth services for everyday use

The renewal will make the use of Posti’s electronic services more straightforward as the use of several different user IDs will end. The service users can also change their information conveniently in one place. Making the use of services simple also improves information security.

The renewal will also facilitate Posti’s internal service development and make it possible to develop better electronic services in a fast and cost-effective manner.

How will the renewal proceed – what should a business customer do now?

All users of Posti’s electronic services as well as organization administrators will be informed of the renewal via email.

During the first phase in the spring 2020, we will ask all users of Posti’s services to check that their information includes their personal, working email address. In the future, logging in will be based on a user-specific email address. Do the following:

  1. Log in to Posti’s electronic service user ID administration at https://www.posti.fi/yritysasiakkaat/tunnustenhallinta/

  2. In the service, go to the Own information section.

  3. Check that your information is up to date. Ensure that your information includes your email address.

The actual merging of old IDs and their transfer to the new, single-ID system will be carried out in the fall 2020. After this, the old service-specific IDs will no longer work. All users and organization administrators will be informed of the exact dates of the renewal well in advance both via email and on this website that is constantly updated. Important: Towards the end of the renewal process, each user must confirm their email address and update their password to Posti’s electronic services. All users will also be informed of this later via email.

Where can I find more information about the renewal?

Read the frequently asked questions. We update the list regularly.

Which services and IDs are included within the scope of the renewal?

The renewal applies to all of Posti’s business services and electronic service channel services that require logging in. In consumer services, the use of the new ID type had already begun when the OmaPosti service was launched.

Will company administrators remain unchanged?

Yes. All of Posti’s customer companies will have an administrator in the future, too.

Will jointly used IDs be removed?

In the future, logging in to Posti’s electronic services will be done with a personal email address. We recommend that all users of Posti’s services have their own ID.

Will the services change along with the renewal?

The renewal is related to logging in to Posti’s electronic services – the actual services remain unchanged. However, the renewal improves the efficiency of Posti’s service development and frees up resources for the further development of individual services.

Can the same ID be used when handling matters for several companies or organizations?

Yes. In the future, you can use the same ID to handle matters for several different organizations in Posti’s electronic services. You can also create separate IDs for different companies; however, in that case, a different email address must be used in each company’s ID.

Can I use different IDs for consumer and business services?

Yes. If you want to use different IDs for consumer and business services, different email addresses must be used as user IDs.

Who is affected by the renewal?

The renewal concerns all business customers using Posti’s electronic services.

What should I do if my email address changes?

Before the renewal, business customers can change their information Posti’s electronic service user ID administration at https://www.posti.fi/yritysasiakkaat/tunnustenhallinta/. After the renewal, both consumer and business users can change their information in OmaPosti.