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Our customer service is busy due to increased parcel volume. Please check the answers to the most frequently asked questions here.

Order Cancellation

Pursuant to the Consumer Protection Act, you may cancel your order within 14 days of the ordering date.

If the service you ordered has already begun and there is still cancellation time left, you may cancel the service, in which case we charge for the service for the period preceding the cancellation.

The cancellation of mail redirection services may take approximately three weekdays, during which time mail can still be delivered to the address. However, no fees are charged for this period of time. Please note that the notification of cancellation applies to all mail recipients included in the service.

If you wish to cancel home services (Befriending), use the home service cancellation form.

Choose the service to cancel here:

With this form we are only requesting the information we need to process the matter in question.
Read more at personal data processing at Posti.