Cancel order

Pursuant to the Consumer Protection Act, you may cancel a service ordered from us within 14 days of the order.

If you decide to cancel a service after it has started but while the 14-day cancellation period is still valid, you only have to pay for the days leading up to the cancellation.

The cancellation of mail redirection services may take approximately three weekdays. During that period, mail may still be delivered to the address you provided when ordering the service. However, we won’t charge a fee for this period. Remember that the cancellation notification applies to all mail recipients included in the service.

Request a refund for a customs clearance processing fee here.

Choose the service to cancel here:

With this form we are only requesting the information we need to process the matter in question.
Read more at personal data processing at Posti.