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Our customer service is busy due to increased parcel volume. Please check the answers to the most frequently asked questions here.

Letter Services January 1, 2020

The cost structure varies between services and is reflected in price increases of different amounts. The price increases are averages, customer-specific changes can differ from the indicated list price changes.

PP-letters (Electronic mailing list), price changes

- Domestic Economy and Priority +6% - International Priority +5% - International Economy +10% Price list 1.1.2020 Product terms 1.1.2020

Standard Letters, price changes

- Priority Standard Letter +6 % - Priority Standard Letter Pro +3% - Economy Standard Letter Pro: Area A: -0.3% , Area B: +1.9% , Area C: +6.1% - Additional Handling fee: +0.01 eur Price list 1.1.2020

Service changes

In the future, the 01 delivery speed of a Priority Standard Letter will only be available for postal code areas specified for Priority Standard Letter Pro items. Product terms 1.1.2020 Guide to machine-sortable items 2020

Pre-Paid Envelopes, price changes

- Domestic Economy and Priority +6% - International Priority +5% Price list 1.1.2020

Pricing Service, price changes

- Pricing Service Letter +15% (no changes to usage fees) - International Priority +5 % - International Economy +10% - New: Establishment charge for a new customer (10412) - New: Establishment charge for the info code (10413) Price list 1.1.2020

Franking Machine , price changes

- Domestic Economy and Priority +8% - International Priority +5% - International Economy +10% Price list 1.1.2020 Product terms 1.1.2020

Value Letters , price changes

- Registered Letter, domestic +5% - Letter with Advice of Delivery, domestic +5% - Insured Item, domestic +8% - Express Letter, domestic +5% - Express Letter Saturday Delivery, domestic +5% - Handing over to the Addressee in Person, domestic +5% - Cash on Delivery, domestic +2.8% - International Value Letters +5% Price list - Contract prices 1.1.2020 Price list - Franking machine 1.1.2020