Returning e-commerce items in Finland
The Customer Return service is used in e-commerce for returning products at the retailer's expense. The consumer may return the products packed by him/her to the address indicated by the online store either through a postal outlet or a parcel locker. Posti charges you for the transport of the returned item.
Customer instructions for returning items when the online store pays for the return.
You can return your order free of charge via Smartpost parcel locker or a postal outlet. Pack the items carefully.
Return a parcel using a Helposti code
Order your return code from the address posti.fi/palautapaketti by entering the item ID (a code beginning with JJFI). Return the parcel to the Smartpost parcel locker or a postal outlet, following the instructions.
Return a parcel wihtout a Helposti code
You can return a parcel through a Posti outlet. Attach the Customer Return address label that we provide you on the parcel or write our return ID xxxxxx (=the logistics contract number of your online store) on it.
Return through a Posti mailbox
Write our return ID xxxxxx (=the logistics contract number of your online store) and our return address on the item:
Street Address 1
More information. eg. minimum and maximum dimensions
International customer return
An online store that has signed an international customer return contract (ERS) can offer its customers product returns free of charge from abroad to Finland. Abroad the return can be left at the returner's closest postal outlet. The Finnish online store will receive an invoice for the postage fee of the return.
Customer instructions for returning items when the online store pays for the return:
You can return the ordered items free of charge through Posti. Pack the items carefully.