Receiving items

Pakettiautomaatti on kätevä tapa vastaanottaa paketteja

Select how you want to receive your items: Pick up point, postal outlet or home delivery.

 

Receive parcels wherever you like

With Posti's My Pickup Point service you can select where to pick up your parcels. The service is free of charge.

How to activate the service:

  1. Sign into My Pickup Point service using your Posti username
  2. Enter your mobile phone number
  3. Accept the terms and conditions and approve your basic information
  4. Select the desired pickup point using the postal code, for example.

The service will then be available to you. You can change the pickup location as often as you want. 

Start using the service

How to use the service in online stores

With Posti's My Pickup Point Service you can choose where to collect parcels you ordered from an online store. For the service you should always select the parcel terminal you would most like to use. The service works for the majority of parcels with "Posti" selected as the delivery type. For example, part of incoming international parcels will be routed to the selected parcel terminal (pickup point), but depending on the delivery type used by the online store, not all of them. This is due to the fact that, especially with parcels from abroad, the delivery type may be different from Economy parcel. Also, some parcels sent by cash customers i.e. consumers are routed using this service.

Receiving via Parcel Point

When your item has came to parcel point, we send you a sms.

1. You get a text message which has the locker opening code 

You will receive a text message notification when your parcel arrives at the parcel point of your choice. Do not delete the message, you will need it when you pick up your parcel. The parcel will be stored in the parcel point for seven days after arrival.

2. Select "Pickup" at the parcel point

Enter the code which is included in the text message. The parcel point indicates the location of the locker. Press the "Avaa lokero" button and the locker will open. If you ordered your shipment by cash on delivery, pay it now by using a debit or credit card that has a chip.

3. The locker opens

Take your shipment from the locker and carefully shut the door.

Pick up from a postal outlet

If your item has collected from a postal outlet, you need a can receive. The item is delivered against signature. The recipient must be prepared to to verify his or her identity.

The power of attorney

The power of attorney delivered to Posti must specifically concern receiving of mail, and the persons authorized to collect the mail must be named. Handing over valuable mail items (registered letters or parcels, letters with advice of delivery, insured items) to someone other than the recipient requires a power of attorney from the recipient. Use proxy.  With the additional service the handing over of an item can be restricted only to the natural person who has been indicated as the recipient. In this case, the item will not be handed over to a person with a proxy.

Home delivery ordering

You can order home delivery for your item from a Posti shop. The price is 11 € for 1-5 parcels and 19 € for 6-10 parcels (incl. moms.) Make a home delivery order.

Import Clearance

All goods that arrive from outside the EU must be cleared through customs. If the itemis duty-free, Posti will be delivered it at your address or to the closest postal outlet. Incoming goods from outside the EU must be declared to customs if their value exceeds € 22 or, in the case of items sent as gifts, € 45. Customs calculates the duties, value added tax and any other charges to be paid for the goods. The commodity code under which the goods are classified determines the amount of duties to be paid. You get an arrival notification.

The goods must be declared and the taxes paid within 20 days of arrival. If the customs declaration has not been paid by the end of the storage period, the item will be returned. The storage period of items cannot be extended. The item will be delivered at your address or to the closest postal outlet free of charge after the customs declaration.

You may apply for exemption for items that do not require customs declaration at the address lentoposti@tulli.fi (submit the order confirmation or description of the gift and its value and the arrival ID).

Customer return to online store

Information about return terms can be found in the delivery terms of each online store. When ordering an item, it is a good idea to check what kind of terms apply to the potential return of the product.

Posti offers its business customers the Customer Return product which makes it possible to return items like before. This means that the parcel to be returned can be left in the nearest mailbox or postal outlet to be delivered by mail at the expense of the online retailer. If the seller of the product offers Posti's Customer Return, you will always receive a receipt for the return when you bring a return to a postal outlet. In addition to the address, the text "Asiakaspalautus" and the addressee's contract number must be written on the return envelope or parcel. In the future, the store must always be informed of the cancellation of the transaction. Not picking up the parcel no longer suffices as a cancellation.

Online stores is not obligated to pay return costs

The amendment to the Finnish Consumer Protection Act that entered into force on June 13, 2014, changed the return practice rules for items ordered from online stores. Previously, the seller always had to pay for the item return costs and items to be returned could be left free of charge to be delivered by mail. As of June 13, 2014, online stores have not been obligated to pay return costs.

Returning a letter

If the item to be returned weighs less than 2 kg (a letter), you can drop it off in a mailbox (only items that are less than 3 cm thick) furnished with the text "ASIAKASPALAUTUS" or "PALAUTUS". Indicate the addressee's contract number on the item if you know it. When you wish to get a receipt for your return, take the item to a postal outlet.

The maximum dimensions of a letter customer return are:

  • length + width + thickness combined no more than 900 mm; however, the maximum length is 600 mm
  • for cylinder-shaped items, the length + the diameter x 2 should be no more than 1,040 mm, with a maximum length of 900 mm.

Returning a parcel

If the item to be returned weighs more than 2 kg (a parcel), take it to a postal outlet and fill out the Asiakaspalautus 14 address label. You will receive one part of the label as a receipt. In some cases, the original sender has already attached an address label to the item.

Returning with a Parcel Point

You can return a parcel you picked up at a Parcel Point within 14 days of the pick-up. You can return the item to any Parcel Point with the same code that you used when picking it up. You can also return the item to any Posti outlet. If the parcel return period has expired and you wish to return the parcel, contact the company where you ordered the parcel

Uncollected parcels will be returned to the sender

The storage period for parcels delivered to Parcel Points is seven days. The storage period for parcel items delivered to outlets is the week of arrival at the postal outlet plus two full calendar weeks. If the item is not picked up, it will be returned to the sender after the storage period on the basis of the sender details on the item..