Retention period

If the addressee was unavailable when delivery of the item was attempted or an item remains uncollected at the post office, it will be retained for a limited term.

One full week

  • Transport units
  • Parcels sent to Parcelpoints

Two full weeks

  • All letter items
  • Parcels to your Doorstep, Postal Parcels
  • Domestic Express and Economy parcels
  • Postal Express Parcel International, Postal Parcel International