Other Services and Charges

Unpaid or Underpaid Items

In addition to unpaid postage

  • EUR 3.00 /item is charged

Redelivery

Items will be redelivered to the addressee’s new address in Finland, free of charge, if the addressee has submitted a valid change of address notice. If no change of address notice exists / it is no longer valid, or the item has an incorrect/incomplete address, or the recipient refuses to accept the item, it will be returned to the sender as a Post Office Return 16 service item. The original sender must then pay the delivery fee for the returned item as well as any possible additional service fees.

If the addressee requests redelivery, the item will be delivered to the addressee’s nearest postal outlet as a Postal Parcel, and the recipient will pay all delivery fees. Redelivery upon the addressee’s request is possible only once for each item.

If an item cannot be redelivered to the recipient or returned to sender, it will be taken to the Finnish Communications Regulatory Authority for processing.

Modifications to Information on an Item or Invoice already sent

At sender's request

- Altering the addressee's name / address
- Altering the COD amount
- Altering the account number (for domestic service only)
- Requesting the item's withdrawal
- Altering a term of delivery (cancelling / adding delivery to addressee in person)
- Shortening the retention period of letter mail by one calendar week
- For doorstep delivery of an item originally to be collected at postal outlet (for domestic service only)
- For enabling the recipient to check item contents prior to handing over from postal outlet (domestic parcel service only)
- Prolonged storage time for parcels up to 14 calendar days (for domestic parcel service only)
- Modification of customer data invoice

  • EUR 16.14 /modification + possible new transportation fee as Postal Parcel. see Prices list.

Requests for modification may be sent by email to palvelumuutos@itella.com.

For domestic requests for alterations, the customer will be notified of whether the service has been successfully executed

Charges for Other Tasks

- Agreed investigation service
- Unnecessary or late investigation
- Additional services at the acceptance office
- Other extra tasks

- Extra waiting time during pick-up or delivery
- Failed pick-up or delivery attempt made on the basis of order

  • EUR 62.00 /hour or EUR 12.00/item

Presentation to Customs

The following is charged for shipments subject to customs clearance arriving from, or leaving to a destination outside the EU internal market area.

Consumers

  • Import Customs clearance EUR 25.60 (Incl. VAT)
  • Clearance of duty and tax exempt items EUR 20.30 (Incl. VAT)
  • Export Customs clearance (Incl. 2 HS tariff numbers) EUR 38,50 (Incl. VAT)
    • The charge of each additional HS tariff number is EUR 4,80 (Incl. VAT)

Additional Services

  • Opening the shipment EUR 13,50 (Incl. VAT)
  • Completing the shipping document (parcel label/shipment) EUR 9,80 (Incl.VAT)
  • Work paid by the hour (minimum charge ½ hours) EUR 53,00/h (Incl. VAT)

 

Companies

  • Import Customs clearance (including 5 HS tariff numbers) EUR 42.39 (Excl. VAT)
    • The charge for each additional HS tariff number is EUR 4.06 (Excl. VAT)
  • Financing fee 1,64 % of official charges (Duties and VAT), minimum EUR 6.18 (Excl. VAT)
  • Clearance of duty and tax exempt items EUR 21.74 (Excl. VAT)
  • Export Customs clearance (including 5 HS tariff numbers) EUR 32.70 (Excl. VAT)
    • The charge for each additional HS tariff number is EUR 4.06 (Excl. VAT)

Additional Services

  • Opening the shipment EUR 11,49 (Excl. VAT)
  • Completing the shipping document (parcel label/shipment) EUR 8,39 (Excl.VAT)
  • Work paid by the hour (minimum charge ½ hours) EUR 40,00/h (Excl. VAT)
  • Border veterinarian EUR 24,31/h (Excl. VAT)

Nearby Mailbox service

Nearby Mailbox service (delivery against payment) is Post’s facility service in basic delivery for addressees. The service provides deliveries to mailboxes or other places designated by the customer and not on the normal delivery routes.

Detached houses and individual contract customers within housing corporations

  • For a stand-alone mailbox on the mail delivery route, the basic charge is EUR 125,50 / 12 months

If the delivery of mail diverts from the standard mail delivery route, the service's price will be determined by the distance from this route on a case-by-case basis.
For more detailed information, please call our Customer Service.

Housing corporation apartments

The service's price charged to housing corporations with mail slots or special apartment-specific mailboxes will be determined by the number of such slots/boxes.

Contract-based delivery always covers all households receiving mail within the housing corporation.
For requests for proposals and more detailed information, please call our Customer Service.

Product terms for Nearby Mailbox service