The service in a nutshell

Parcels and Registered Letter

Posti will deliver parcels either to be picked up or to recipient's address. Parcels with a delivery notice by SMS or email are available for pick up for 7 days. Parcels with a delivery notice by letter and Registered letters are available for pick up for 14 days. An undelivered parcel will be returned to the sender at the sender's expense. An undelivered Registered letter will be returned to the sender free or charge.

Nearby Locker

In Nearby Locker service a customer drops a parcel to Parcel Point to be picked up. Notice of arrival is sent by SMS to the recipient. Parcel is available for pick up for 7 days. An undelivered parcel will be returned to the sender at the sender's expense. Contents of prohibited in Posti's General terms of delivery may not be dropped in Parcel Point.

A typo in the recipient’s mobile phone number can be corrected free of charge as per the sender’s request.

Consumers have the right to cancel an order placed in the web service in accordance with the provisions on distance selling in the Consumer Protection Act by informing Posti of it within fourteen (14) days of purchasing the delivery service. If the parcel has already been sent, the collected service fee will not be returned.

Posti’s General Terms of Delivery can be found in their entirety from below.
General Delivery Terms, Cash and Consumer Customers
Service Appendix, Domestic Parcel Services

Service Appendix, Letter and Intl' Parcel Services