COD shipment inquiry request

This form is for submitting an inquiry request concerning a problem related to a COD shipment. After the clarification work, the customer will receive detailed information about the outcome of the clarification work. If the submitted inquiry request is unnecessary, clarification work is subject to a fee.

Reason for inquiry request
Other reason, please specify?
*Delivery ID
(JJFI..., PE....)
Sender information
* Name of sender
Street address or PO Box
* Postal/zip code and place
* Contact person of the sender
* Contact person's telephone number
* Contact person's e-mail address
Information about the recipient
* Recipient’s name
Street address or PO Box
* Postal/zip code and place
Shipment information
Date of sending (
* COD sum (€)
* IBAN bank account number
* BIC code
Reference number (if any)
Contents of the shipment
Further information
(e.g. a multiple parcel shipment)
Preferred method of contact:
Please note the following with regard to sending file attachments: With this form, you may send up to three file attachments, and the maximum size allowed for each attachment is 2 megabytes. Allowed file formats: PDF, DOC, XLS, PPT, DOCX, XLSX, PPTX, PNG, JPG, BMP, GIF, TXT and RTF.