Contact information

Service guidance and contact details

If you need assistance in using our services, see answers many of your questions.

Guidance

  • You need assistance concerning Netposti, online transactions (e.g. Posti mobile application, the Well-Wisher's Address Book).
  • You need assistance concerning the online store or standing stamp orders.
  • You need guidance concerning Posti's products or services, e.g. to sending and receiving items, The online sending service, item packing or the My pickup point service. You are relocating and need guidance concerning mail redirection services

Item Tracking

You want to track the progress of your item.

Ordering

  •  You want to order the affordable Nearby Mailbox at Home or Cottage service.
  • You can place the order by phone for an item to be picked up from a Posti outlet for the address indicated on the address label.
  • You want to order stamps.
  • Home services

 

Claims

Your claim concerns mail delivery or other Posti services, such as mail redirection services or a considerably delayed item.

Invoice-related claims

Contractual issues

Your matter concerns the termination of a contract, e.g. for the Nearby Mailbox at Home, a fixed-term mail redirection service or Netposti.

You want to cancel an order or contract, e.g. the Nearby Mailbox at Home or fixed-term forwarding.

You have the right to cancel the contract in accordance with the provisions on distance selling in the Consumer Protection Act by informing Posti of it in writing within fourteen (14) days of the conclusion of the contract or the receipt of the goods.

Posti service points

Our approximately 1,400 service points offer consumers and business customers services for sending and receiving mail and using our other services. Our Posti outlets focus on serving you and our other customers on location, so you cannot call them. Link to map search.

Posti head office contact details

See contact information: posti.com

Recording calls and messages

When required by a business or service event, Posti Group Corporation saves calls and messages in order to ensure their content. The recordings are used to ensure the rights and legal protection of the customer and Posti Group Corporation. The recordings can also be used in in-house personnel training in order to develop customer service and improve quality. The recordings will not be used for other purposes or disclosed to parties outside Posti Group Corporation unless required by law.