Please use this form to cancel an order for a product or service.
If there is a problem with the form, you can send a free-form written notice by e-mail to customer service. firstname.lastname@example.org.
You have the right to cancel the contract in accordance with the provisions on distance selling in the Consumer Protection Act by informing Posti of it within fourteen (14) days of the conclusion of the contract or the receipt of the goods. If you have ordered the service to begin before the end of the cancellation period and you cancel the service after you have begun using it, we may charge a portion of the payment corresponding to the terms and conditions and/or the price list for the services delivered before the cancellation.
For the Change of Address and other mail forwarding services, suspending the provision of the service may take approximately three (3) weekdays, during which time mail can be delivered to the location specified in the contract, but the customer will not be charged for the service. The notification of cancellation always applies to all mail recipients included in the service.