Application for compensation for damage

Posti's compensation terms are based on the Postal Services Act, the Act on the Contract for the Carriage of Goods by Road, the Convention of the Universal Postal Union, and Posti's delivery terms.

Find out more about compensation criteria and the maximum compensation for the most common products

You can complete and submit a digital application for damage compensation.

If you want to print out the application, you should use the browser's print function before clicking the Send button.

If you want you can send the application and related appendices (e.g. damage notification, bill copies or other extra clarification) to:

Posti Oy
Damage compensation
Code 5013242

Application forms are also available at postal outlets, and the form and the appendices can be submitted to the nearest postal outlet.

You need Adobe® Reader® software to view and print PDF files. Adobe® Reader® can be downloaded free of charge at Adobe's site.

For instructions to complete the application, you should call the service numbers

  • Consumers 0200 2100 (mobile/local rates apply), Mon-Fri 8 a.m. - 6 p.m.