COD Shipment Inquiry Request

This form is for submitting an inquiry request concerning a problem related to a COD shipment. After the clarification work, the customer will receive detailed information about the outcome of the clarification work. If the submitted inquiry request is unnecessary, clarification work is subject to a fee.

Fields marked with an asterisk * are required.

Please fill in the delivery ID and resubmit the form.

Sender information

Please fill in the sender's name and resubmit the form.

Please fill in the postal/zip code.
Resubmit the form.

Please fill in the place.
Resubmit the form.

Please fill in the contact person of the sender.
Resubmit the form.

Please fill in a phone number for the contact person.
Resubmit the form.

Please fill in/validate the contact person's e-mail address.
Resubmit the form.

Information about the recipient

Please fill in the name of the recipient.
Resubmit the form.

Please fill in a postal/zip code.
Resubmit the form.

Please fill in a place.
Resubmit the form.

Shipment information

Please fill in the COD sum in Euros.
Resubmit the form.

Please fill in the IBAN bank account.
Resubmit the form.

Please fill in the BIC code.
Resubmit the form.

Please note the following with regard to sending file attachments: With this form, you may send up to three file attachments. The maximum size allowed for each attachment is 2 megabytes. Allowed file formats are: PDF, DOC, XLS, PPT, DOCX, XLSX, PPTX, PNG, JPG, BMP, GIF, TXT and RTF.

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