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Prices and instructions

  • Prices and payment methods
    • Postage stamp / No value indicator stamp
    • Change-of-address and delivery interruption
    • Other services and charges
    • Letter tariff zones
    • Parcel tariff zones
    • Pricing basis
    • Delivery and product terms
      • Act on postal services
  • Addressing and other markings
  • Sending and packaging
  • Country information
  • Prohibited items
  • Import clearance
  • Retention periods
  • Returning items

Delivery and Product Terms

Postal Act

The Postal Act regulates the operations of Posti.

Postal  Act

Delivery and Product Terms as of 1.6.2011

General Delivery Terms, Cash and Consumer Customers (pdf)

Service Appendix, Letter Services (pdf)
Service Appendix, Goods Transport Services (pdf)
Service Appendix, Delivery Services (as of August 1, 2011, pdf)

Electronic Services

Terms of use for electronic customer services
Security guide of the Posti's electronic services (pdf)
File description for electronic customer services (pdf)

Service agreement for NetPosti (pdf)

Well-Wisher's Address Book - terms and conditions of service agreement 

Other terms

Terms and Conditions of the Change of Address and other Contact Information Managemet Services
Database deskription for CCTV monitoring (pdf)

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