A delivery interruption is the easiest way to ensure that your mail will safely reach you during your summer holiday, for example. The mail will be stored at the post office during the interruption, and you can pick up the mail at your Posti Store or sales outlet.
A delivery interruption is an affordable means of protecting your home from burglary and vandalism when you are away for a longer period of time: your overflowing mailbox will not lure any uninvited guests.
By ordering a delivery interruption, you can temporarily cancel your mail. You must pick up the mail at a Posti service outlet after the service has ended. The service is subject to a charge and available for a minimum of one week and a maximum of two months.
The mail can be picked up at a post office on the second day after the service has ended. If you want to pick up the mail before the deadline, you must agree this by calling the Customer Service no later than two business days before the intended time of pick-up. When the delivery interruption is over, the mail will be normally delivered to the regular address.
Signed deliveries and other mail with arrival notifications are returned to the senders during the interruption period in accordance with the holding times stated in Itella Posti Oyj's general terms of delivery or by the sender's demand.
Ordering the service
The most affordable way to order a delivery interruption is placing an order online. You can place a service order in the Contact Information Management Service, in which case you will have to identify yourself when logging in. You can log into the service using your online bank ID, a Posti user ID, or a citizen ID, such as an identity card with a chip. The service can be ordered online not before two months before the intended start time.
You can also order the service using a form available at Posti stores and service outlets. You can return the form using the return envelope provided.
You can order a delivery interruption over the phone by calling at 0295 535 535 (local call charge/mobile charge) Monday-Friday 8 a.m.-4 p.m.
Delivery interruption can also be ordered by mobile using the Posti app or the Posti.mobi site. Posti credentials are used for logging in to the mobile service. A bill for the order will be sent to your home address.
All our services are more affordable when ordered online. If you order the service online, you can pay for the service using most online banks. You can also pay the service with an invoice. Services ordered by phone or using the form are always paid with an invoice. When paying with an invoice, please make sure that the invoice will not be sent during a delivery interruption.