Postal Parcel – an easy and reliable way to send goods
Postal Parcels can be collected and sent easily with Finland's most comprehensive network consisting of over 1,400 service points, including postal outlets and Parcel Points. The Postal Parcel will be picked up from you by 5 p.m., or you can drop it off at the postal outlet. The recipient will collect the parcel on the day of arrival after 4 p.m.
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Postal Parcel information and specifications
Items are usually delivered on the next business day.
120 x 60 x 60 cm, at Parcel Points 60 x 36 x 60 cm
With the Oversized supplementary service: 180 x 80 x 60 cm
15 x 15 x 1 cm
You can make an agreement with Posti on the regular pick-up of your shipments or order a pick-up service for an individual shipment lot. Parcels can also be delivered to a Posti outlet or Parcel Point.
An address label approved by Posti must be attached to the shipment. The EDI message is obligatory and must include the recipient's phone number in addition to the address information. Posti offers a free-of-charge order channel that allows you to print an address label that sends electronic advance information about the shipment (EDI message) By indicating the customer's telephone number in the EDI message you can access all of the features of the service.
Track & Trace
Parcel status and delivery information is available via Item Tracking and the Posti mobile app.
The addressee will receive a notice of arrival as an SMS, through e-mail and via Posti's mobile application, if the customer uses it. If this information is missing, a mail notification will be sent only for shipments to be picked from a Posti outlet.
A reminder message will be sent on the fourth day by SMS, e-mail and via a mobile application. If you wish, a reminder letter can be sent on the eighth day, subject to a charge. The parcel can be picked up at the Posti outlet by presenting the notice of arrival / item ID and personal ID. From a Parcel Point, the shipment will be collected with a locker code. The storage period is 14 days, 7 days in Parcel Points. Pickup points can be easily reached and they are located in places that have long opening hours, often including weekends and evenings. Information on service points and opening hours.
You can print a return address label using the Posti printing program, the Posti website or your own system, or by contacting Posti Customer Service. The return label can be included in the parcel or sent to the customer separately.
The recipient will return the shipment to the pickup point or Parcel Point or order a separate delivery. Unclaimed shipments will be returned to the sender.
Cash On Delivery
Posti is responsible for forwarding the cash on delivery amount to the sender's Finnish bank account. The sender is responsible for the correctness of the account number and the identifying reference information. In case the account or reference information or the information on the amount of cash on delivery is insufficient, Posti accepts no responsibility for the delay in the settlements or other losses.
IBAN account numbers and bank-identifying BIC codes, complying with the SEPA regulations, are used for cash on delivery shipments. The reference used is a national reference number.
With the service, you can ensure the careful handling of your products vulnerable to damage. Using the additional service requires a marking on the shipment and the EDI message.
Pickup reminder by mail: in paper form or to Netposti
A reminder letter is sent to the recipient of the item either as a printed copy or through Netposti, if the recipient has not picked up the item within eight (8) days from its arrival.
Handing over to the Addressee in Person (not possible with Parcel Point)
We will only hand over the item to the person indicated on the address label. The service allows you to ensure that even valuable items can be delivered safely.
Identification of the parcel point customer (possible only with Parcel Point)
WIth service you get more security eg. for sending shipment with an invoice. The service price is as of 1st of January 2017 1 € / piece.
- Fraud in e-commerce rising and has become more and more sophisticated.
- The challenge is in particular in connection with the payment of the invoice.
- Recipient's identification has been a challenge.
- Recipient´s identification at parcel point is based on a mobile phone number.
- Recipient's phone number is checked against the Posti data.
- If the phone number is not recognized the customer receives SMS to identify in Posti service. Only after identification the customer receives parcel of the parcel point.
- Page created for consumers which explains the service can be found here (in Finnish): posti.fi/vahvista
We recommend using identification service only when needed and with individual parcels. The service is controlled technically with an additional service code. Exactly the same way as, for example, the COD additional service. Identification service additional service code is 3151.
Extended Storage Time
The item storage period can be extended by seven (7) days. The use of the service requires that the sender submits an EDI message informing about this supplementary service.
Paid by other than sender
Transportation and additional services can be paid by other than the sender.
LQ process permission
The process permission is only for restricted classifications and substance quantities, and, of these, only for separately named products.
You can send address-labeled shipments the size of which exceeds the normal maximum size of the main product, up to the maximum size for the Oversized supplementary service.