Sorting Service

The Sorting Service provides automated and batch-specific support for preparatory work in mailing. It ensures the delivery of items to their destination, reduces mailing quality defects and makes the delivery chain more transparent. The Sorting Service is free of charge, both for the customer and the mailer company. It is suitable for the mailing of letters, publications and direct marketing items.

How does the Sorting Service work?


When can I expedite the delivery speed of my items?

Starting from early 2017, changes will be introduced to the delivery speeds of services. As a result of these changes, certain items will usually be delivered on the third day after mailing. By using the Sorting Service, you can have your items usually delivered in two weekdays, provided that the following two conditions are met:

  • You use one of the following services: Economy Letter, Customer Direct, Publication 2, Newspaper 2, Magazine 2

  • Your batch sizes and partial batch sizes meet the minimum requirements: Economy Letter and Customer Direct: 25,000 units. Publication 2, Newspaper 2 and Magazine 2: 15,000 units

  • The address notations on your items are machine-readable.

  • The mailer company bundles or boxes the items in accordance with the instructions provided by the Sorting Service.

Using the Sorting Service will not, however, allow you to have items delivered on Tuesdays. Items that are dropped off on a Friday will be delivered on the following Wednesday. Read more about the reforms to delivery days.