Questions and answers
Reforms to delivery days
Why is Posti reducing the number of deliveries?
We are not reducing the number of deliveries. What we are doing instead is adjusting our delivery rhythms and, in future, we plan to manage delivery items in larger volumes.
It is a priority for us to ensure that delivery costs remain reasonable for our customers. Communications are now largely conducted electronically and that has led to a reduction in postal volumes. Letter, newspaper and magazine delivery rates are falling by approximately 10% annually, which drives up delivery costs. The less mail there is to deliver, the higher the cost of processing each individual item. This is why we at Posti must continually strive to identify new ways of working together with our customers.
We are committed to offering a reliable and high-quality service going forward. It will not be possible for us to continue raising postage and magazine subscription rates. Introducing changes to our delivery arrangements is one solution available to us.
Under the Postal Act, Posti must provide deliveries five days a week. Do the new arrangements contravene the Postal Act?
No, they do not. Posti will always act in accordance with all applicable laws and regulations.
We will continue to meet our obligations under the Postal Act. The Postal Act applies to the so-called universal service items, i.e. the delivery of mail that has been paid by postage stamps. Newspapers, magazines and advertising materials are outside the scope of this legislation.
According to the Postal Act, a minimum of 95% of items subject to the universal service obligation must be delivered by the second weekday following the item being sent, with a minimum of 98% delivered by the third weekday. We will continue to meet this obligation. A letter posted on a Monday will, as a rule, be delivered that Wednesday. Any mail subject to the universal service obligation that for whatever reason has not been delivered on a Monday, will be delivered that Tuesday.
How will this impact on Posti’s customers?
Our senders will benefit as the upward pressure on our delivery costs drops. We may need to renegotiate some weight and delivery schedules. The impact on mail recipients is likely to be minimal as Tuesdays have traditionally been the quietest day of the week for deliveries.
How does this relate to the recent changes to delivery times?
At Posti, we are committed to remaining responsive to our customers' needs. Both of our recent delivery reforms are driven by the expectations of our customers. They are also necessitated by falling postage volumes, which are driving up delivery costs. The less there is to deliver, the higher the cost per item. The demand for our other services is also in flux-our local logistics and home services are seeing growth, which means that we need to be able to deliver our services more flexibly, including during the evening.
One of the key issues for our reforms is changing the rhythm of our working patterns.
By introducing our new service on Tuesdays, we can alleviate the upward pressure on costs. In practice, the impact on mail recipients will be minimal as, traditionally, fewer mail items have been delivered on Tuesdays.
The recent expansion into evening deliveries allows us to provide services at a time that is convenient for our customers and to generate more work for Posti staff at the face for reducing demand for more traditional postal services.
No letters, magazines or advertisements will be delivered on Tuesdays. Why will some newspapers, along with parcels, express letters and laboratory items, still be delivered on Tuesdays?
The content of newspapers-particularly those that are published daily-becomes outdated if the newspapers are not delivered on the publication date. Readers in the main circulation area will continue to receive their newspapers fresh off the press. For newspapers delivered outside their main circulation areas, some subscribers already receive it one or two days after the publication date under the current delivery day schedule.
We will continue to offer the express letter product for customers who need to have a letter delivered to the recipient quickly. In accordance with the service level agreement, an express letter is delivered to the recipient on the day after it is posted.
As for laboratory items, they are time-critical by nature and will therefore be delivered as before. Parcels travel through Posti's network in the appropriate manner for each parcel. We want to ensure that the delivery speed is the same regardless of whether we are transporting large parcels or small parcels, and regardless of the vehicle used.
A letter subject to the universal service obligation posted on a Monday will, as a rule, be delivered that Wednesday. Any mail subject to the universal service obligation that, for whatever reason, has not been delivered on a Monday, will be delivered that Tuesday.
Why can you not deliver Tuesday’s day mail along with parcels?
In transporting products, the goal is to carry out the service as efficiently, rationally and ecologically as possible, while taking customer needs and the requirements for different products into consideration. There are big differences in population density and mail item volume across Finland. Routes and transport operations are planned and adjusted according to the situation in areas where fluctuations in demand require it. In some parts of Finland, routes are more established. For this reason, parcel delivery cannot automatically be considered an alternative to basic delivery.
Can day mail that is not delivered on a Tuesday be picked up somewhere, like a postal outlet, a Parcel Point or Posti P.O. Box?
No. The sorting and other handling of Tuesday mail will be implemented under a new schedule that will make the items deliverable on Wednesday, which is when they will be delivered all the way to the recipient's home or business. For items delivered to Posti P.O. Boxes, the new delivery time will be the same as for items delivered to home and business addresses, i.e. Wednesday.
Items under the Corporate Postal Code service will be delivered five days per week in conjunction with the Pickup and Delivery Service.
Will I continue to receive items on Tuesdays if I order the Pickup and Delivery Service?
There will be no changes to the pickup and delivery days specified in customer agreements. We will continue to deliver and pick up your items five days per week, but Tuesday delivery will be subject to the same changes as Tuesday daytime deliveries in general.
Will the payment indications change?
The reforms to delivery days will not affect the current payment indications for letters. They will remain entirely unchanged.
Does the change in delivery days apply to all payment methods for Economy and Priority letters?
Yes, it does.
What will happen to stamps?
Posti will simplify the sending of letters by combining the 1st and 2nd letter classes next year. Most of the letters will still reach their destination globally on the first weekday from the mailing.
The no-value indicator stamp to be introduced at the beginning of 2017 will take the letter (maximum weight 50g) to the destination in Finland within 1-2 days from the mailing. Letters may still be mailed using the old 1st or 2nd class no-value indicator stamps, as they will always be accepted.
Read more in the press release.
Is the renewal of stamps and letter classes related to the reforms to delivery days? What will happen to letters on Tuesdays?
The renewal of letter classes and stamps is implemented from the customer perspective and in order to slow down the increase in costs. These renewal measures would have been implemented in any case.
The change to a single letter class will make it easier to send a letter. Even after the changes, letters will be delivered more quickly than what is required by the Postal Act.
Letters that are not delivered on Mondays will be delivered on Tuesdays. Letters subject to the universal service obligation, i.e. letters with stamps, that are sent on a Monday will usually be delivered on Wednesday.
Will these changes affect pricing?
Declining letter volumes lead to greater cost pressures. The reforms to delivery days reduce the pressure to implement price increases.
Is there any way to expedite the delivery speed of an Economy letter?
The delivery speed of Economy letters can be expedited by one day by using Posti's Sorting Service if the batch size or partial batch size is at least 25,000 letters. The mailer company must sign an agreement with Posti regarding the use of the Sorting Service. The Sorting Service is free of charge, both for the customer and the mailer company.
Should I remember the transaction code by heart when I contact Posti?
You do not need to remember the transaction code itself, but we recommend you remember which e-mail address is linked to the code. If no e-mail address has been linked to your transaction code, you should remember your username. The password of the username is carried out online.
What are the practical impacts on publication services from the reforms to delivery days?
Newspapers that are dropped off at the agreed-upon posting place for the delivery area will still be delivered on Tuesdays in Posti's daytime delivery and early-morning delivery. The out-of-area copies of publications will be delivered on the weekday following the publication date, but not on Tuesdays.
The delivery days will be the other four weekdays. The most popular delivery days for magazines are midweek and late in the week. Tuesday is a fairly uncommon delivery day for magazines.
Is there no way to have free distribution papers delivered to customers on Tuesdays?
Following the reforms to delivery days, free distribution papers cannot be delivered to customers on Tuesdays using the unaddressed Home Direct service. By choosing the addressed Daytime Publication Delivery service, free distribution papers published at least 48 times per year can still be delivered on Tuesdays to customers in the areas in question.
Will these changes affect pricing?
Decisions related to pricing will be made separately.
Will these changes affect when mail can be sent?
Mailing will still be possible on every weekday.
Will payment indications change?
Payment indications may change as a result of changes to services. Payment indications will be published in fall 2016.
Why will some newspapers be delivered, but not magazines?
Magazines will still be delivered on every weekday except Tuesday, which is a fairly uncommon day of delivery for magazines.
Why aren’t all newspapers delivered on Tuesdays?
Some newspapers do not reach the sorting/transport network in time, which means that they cannot be delivered on Tuesdays. As a rule, the delivery of such newspaper batches will take place on the following weekday. Senders who wish to ensure nationwide delivery on the publication date must drop off the newspapers to postal centers, terminals or delivery starting points as agreed via the Mailing Desktop (PTP) at the agreed time, mailed in the agreed manner (bundling, unitizing).
How can I find out whether my publication will be delivered?
The service level is agreed for each region via Posti's Mailing Desktop (PTP).
Can publication deliveries be reserved for Tuesdays?
Yes, for newspapers delivered under the Daytime Publication Delivery service and dropped off at the agreed posting place for the delivery area, by the agreed time. The areas and locations can be agreed on via the Mailing Desktop (PTP). For other publication deliveries, weekdays other than Tuesday can be reserved.
Will the changes affect pick-ups from the printing house?
Posti's other transport and handling network will remain operational on every weekday.
Marketing Services (Customer Direct and Home Direct Premium)
What is the practical impact of the reforms on marketing deliveries?
No marketing items will be delivered on Tuesdays
Is there no way to deliver advertisements to customers on Tuesdays?
Customer Direct and Home Direct delivery services will not be offered on Tuesdays.
Will these changes affect pricing?
Pricing decisions will be made separately.
Will the elimination of one delivery day affect the normal delivery speed of items?
The delivery speed of the Customer Direct service (addressed direct marketing) will slow down by one day. For example, if you require delivery on Monday, you need to mail the item on Wednesday. If you require delivery on Wednesday, you need to mail the item on Friday.
The delivery speed of the Home Direct service will remain unchanged.
Can the delivery speed of Customer Direct be expedited in any way?
Yes. Using Posti's Sorting Service makes it possible to maintain the current delivery speed of the Customer Direct service, meaning that items will usually be delivered on the second weekday.
For example, if you require delivery on Monday, you need to mail the item on Thursday. If you require delivery on Wednesday, you need to mail the item on Monday.
More detailed specifications on achieving the current delivery speed by using the Sorting Service will be communicated to customers in fall 2016.
Will the delivery volumes (capacity) of Home Direct Premium still be restricted going forward?
Home Direct Premium products will not be delivered on Tuesdays. The Home Direct Premium service's previous capacity restriction of three products per postal code will be removed. The new delivery dates and Thursday and Friday, and order volumes will not be restricted on those days.
What is the combining of letter classes all about?
Posti will simplify the sending of letters by combining the 1st and 2nd letter classes. The new service to be introduced at the beginning of 2017 will take the letter to the destination in 1-2 days. Most letters will already reach their destination on the following day, as in the current 1st class.
This will also simplify the sending of letters for customers. Stamps with a single value will be offered for use in domestic letters weighing max. 50 g at the beginning of 2017. Next year, it will nevertheless also be possible to send domestic letters using the old 1st or 2nd class no-value indicator stamps, as they will always be accepted.
Why are letter classes being combined?
Maintaining separate letter processes for consumer letters is no longer profitable because letter volumes are falling. We want to offer reliable service in a cost-effective manner. Even in the new model items will be delivered to the destination in 1-2 days, most of them on the following day.
How much does the stamp for the new letter class cost?
New no-value indicator stamps will be published next November. Any changes to postage fees will always be published one month before they enter into force.
What will change in the reform?
From the beginning of 2017, we will no longer publish separate 1st and 2nd class stamps. Instead, the letter classes will be combined. With the new no-value indicator stamp, domestic letters will be delivered in 1-2 days so that the most of them will reach their destination on the weekday following the mailing date. Also old 1st and 2nd class no-value indicator stamps can still be used.
Can I use old 1st and 2nd class no-value indicator stamps in future?
Also old no-value indicator stamps (both the 1st and the 2nd class) will still be accepted for sending max. 50 g letters in Finland.
What is the new payment indication of the no-value indicator stamp like?
Instead of 1st and 2nd class indications, the Maiden of Finland will be printed on no-value indicator stamps, which indicates that the stamp is accepted as the postage fee in Finland. The payment indication was designed by graphic designer Klaus Welp.
How quickly will items be delivered after the reform?
Items will be delivered to the destination in 1-2 days. However, most letters will already reach their destination on the following day, as in the current 1st class.
Will the classes of international letters also be combined?
Priority and Economy letters with two delivery speeds can still be sent abroad in accordance with international postal agreements.
Does the change concern letters sent by companies?
This change does not concern Priority and Economy letters sent by companies as contract customers.
The change concerns domestic letters paid with stamps and other payment indications for cash customers, such as the All-in-One envelopes and thermal printer stickers.
Do you refund or redeem old 1st or 2nd class stamps?
Both 1st and 2nd class no-value indicator stamps can also be used for sending domestic letters after the reform so they can still be used. Therefore, Posti will not refund or redeem old stamps.
Will there be changes to the All-in-One envelope?
All-in-One envelopes will be transported according to the new letter class from the beginning of 2017. In future, All-in-One envelopes will be printed using the new letter payment indications.
What does the Postal Act require from the delivery of letters?
The new letter service fulfills the requirements of the Postal Act. The no-value indicator stamp to be introduced at the beginning of 2017 will take the letter to the destination in Finland in 1–2 days from the mailing. Most of the letters will still reach their destination globally on the first weekday from the mailing.
According to the Postal Act, letters must be delivered so that at least 95% of the items are delivered by the second weekday following the item’s delivery to Posti and at least 98 per cent by the third weekday. The delivery speed of the new letter class will mainly be implemented as a quicker service than what is required in the Postal Act.
Will the changes affect parcels transported in basic delivery?
No. Their delivery will continue as before, but Posti Small Parcels will not be delivered on Tuesdays. Instead, regardless of the dispatch day, Small Parcels will be delivered to their recipients in three weekdays.
Will printed notices of arrival be delivered on Tuesdays?
Notices of arrival for parcels will not be delivered on Tuesdays. However, shelving will continue as before, and there will also be no changes to the sending of electronic notices of arrival. The share of electronic notices of arrival is increasing constantly and is already above 80% for domestic parcels. Notices of arrival for domestic value letters will also not be delivered on Tuesdays. Value letters are seeing a similar trend towards electronic notices of arrival.
Will Posti Small Parcels be delivered on Tuesdays?
They will not be delivered on Tuesdays but, regardless of the dispatch day, Small Parcels will be delivered to their recipients in three weekdays.
Will Small Items be delivered on Tuesdays?
They will not be delivered on Tuesdays. Going forward, the delivery speed will be in line with the new delivery speed for the Economy process, usually three weekdays and, in some cases, four weekdays.
Will the changes affect the Pickup and Delivery Service?
There will be no changes to the pickup and delivery days specified in customer agreements.
Will the changes affect the delivery of freight and Transportation Units?