Instructions and delivery methods

We have gathered all the instructions you might need in one place. There certainly are plenty of instructions but they are concise. If you cannot find what you are looking for, please contact our customer service.

Instructions for sending

Instructions for sending contain more detailed information about sending letters, parcels and freight. You can find instructions for address markings, mechanical handling and packaging.

Letters and advertisements, Publications, Parcels and freight

VAK and absolute prohibitions

Transporting Dangerous Goods (VAK) is a contract customer service that delivers your items to the recipient by the next business day. Many transports are subject to restrictions. Please contact our customer service - we will do our best to find a solution for you.

However, even we cannot transport everything. Read more about prohibited items

Sorting Service

The Sorting Service is a tool for letter or publication mailer companies with which we support preparatory work for mailing. The delivery of items to their destination can be ensured, quality defects are reduced and the delivery chain becomes transparent.

Sorting Service

PTP

This clear and secure Internet-based data transfer channel is available to everyone who takes part in the mailing of your publication. The mailing information is transferred directly from PTP to the electronic mailing list.

PTP 

Power of attorney (proxy)

When you give us a proxy, it should specifically apply to the reception of mail. The easiest option is to use a pre-prepared proxy.

Power of attorney (proxy)

Import clearance

Goods deliveries coming from outside the EU countries sometimes require a customs declaration. We direct the deliveries to wait for customs clearance and send you a notice of arrival.

Import clearance