Instructions and delivery methods
We have gathered all the instructions you might need in one place. There certainly are plenty of instructions but they are concise. See also Frequently asked questions.
Instructions for sending
Instructions for sending contain more detailed information about sending letters, parcels and freight. You can find instructions for address markings, mechanical handling and packaging.
VAK and absolute prohibitions
Transporting Dangerous Goods (VAK) is a contract customer service that delivers your items to the recipient by the next business day. Many transports are subject to restrictions. Please contact our customer service - we will do our best to find a solution for you.
However, even we cannot transport everything. Read more about prohibited items
If the addressee was unavailable when delivery of the item was attempted or an item remains uncollected at the post office, it will be retained for 1-2 weeks.
Power of attorney (proxy)
When you give us a proxy, it should specifically apply to the reception of mail. The easiest option is to use a pre-prepared proxy.
The Sorting Service is a tool for letter or publication mailer companies with which we support preparatory work for mailing. The delivery of items to their destination can be ensured, quality defects are reduced and the delivery chain becomes transparent.
Goods deliveries coming from outside the EU countries sometimes require a customs declaration. We direct the deliveries to wait for customs clearance and send you a notice of arrival.