Application for compensation for damage

The compensation terms of Posti are based on the Postal Act, Road Transport Agreement Act, agreements of the Universal Postal Union, and on contractual and delivery terms.

Check compensation claim times and maximum compensations for shipments.

 

Fill in and send

an electronic application

If you want to print out the application form, you should use the browser's print function before clicking the Send button. You can also send the printed application form with appendices (such as a damage report, copies of invoices or other similar information) by mail to:

Posti
Damage Compensation
Code 5013242
00003 VASTAUSLÄHETYS

Application forms are also available at postal outlets, and you can return the form and appendices to your nearest postal outlet.

You can also send a free-form application with attachments (e.g. a damage report, copies of invoices or other records) via e-mail vahingonkorvaus@posti.com.

If you need instructions in filling in the form, you can call our service numbers

  • For consumers +358 200 71000 (local call charge, mobile phone call charge) Mon-Fri 8 a.m. to 6 p.m.
  • For businesses +358 200 77000 (local call charge, mobile phone call charge) Mon-Fri 8 a.m. to 6 p.m.